Help Desk/NOC Staff Needed

Dulles, Virginia, United States | Full-time


Management Applications, Inc., a leading provider of Managed Services, IT Infrastructure, Network Management, Design and Implementation is seeking high-level IT professionals to fill Help Desk and Network Operations Center Staff positions for a long-term contract based out of Georgetown County, SC (The positions will be in Dulles, VA). Please provide your minimum salary requirements and a resume (2 pages max.) to be considered. 


County Environment:

The County IT environment is approximately made up of:

A. 25 County Sites

B. Public Safety and Administration

C. 285 Hosted Desktop Users — Hosted Desktop

D. 17 Multi use computers—Managed Services

E. 83 Computers — Managed Services

F. 120 Public Safety devices — Managed Services

G. 32 servers—Blending of Hosted Desktop and Managed Services

  • Private Cloud hosted desktop solution
  • Microsoft Office Version Standardization
  • Standard, Professional and additional individual Office Applications
  • New World Systems Met Application
  • Email Server (Outlook Exchange)
  • Patriot Systems Software (Collect Pro, Assess Pro)
  • Support: Fire Systems, ESRI GIS, AutoCad Civil 3D, Network Print Server
  • Provisioning of the County's IBM A/S 400 (15) Courts Applications (Local CJIS)
  • Support of network (Switches, routers, firewalls, access points, etc...)
  • Support of existing workstations
  • Security (Understand and provide IT best practices recommendations)
  • Email (configuration and support of server, desktop and mobile devices)
  • Full backup and Disaster Recovery services on Private Cloud Hosted Desktop
  • Support of existing Data Backup used for premise based systems
  • Provide Help Desk services and provide incident response levels and escalation processes (current Help Desk utilizes JitBit)
  • Support of existing VOIP phone system and voice mail
  • Experience in a City, County, Municipal Government setting a plus.


Certification Preferences (non exclusive list):

  • Microsoft Certifications
  • Cisco Certifications
  • VMWare Certifications
  • Please include any other current IT Certifications in your resume


Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages maximum) as well as your minimum salary requirements. Job applications without both a resume and minimum salary requirements will not be considered.



Compensation will be commensurate with experience.